Many of your questions will be answered on our policy page, so please read through that first. These questions provide additional information about our CSA program. If the answer to your question is not on either of these pages, send an email to: email@example.com.
Do I receive a discount for signing up early?
Yes! If you sign up for a full-season membership before January 1, 2013, the price per week of your subscription will be $21/box. After that date, the cost of the box is $22 for a full-season membership. Discounts are not available for the 4-Box Deposit/Weekly Payment Plan option.
Do I receive a discount for signing up friends, family and neighbors?
Yes!!! For each friend, family member, or neighbor you introduce to our CSA, you will receive a $20 cash credit to be used for box and add-on purchases as a thank you for helping to spread the word! Be sure to tell your friend to write your name down as a reference when he/she signs up so we can be sure to give you credit for it.
Do I need to make a commitment for 30 weeks?
We depend on our members to purchase our produce weekly. We plan, plant, and harvest for a fairly specific number of boxes each week. As a small farm we cannot accommodate large swings in the weekly numbers of boxes that we deliver. Plus, experiencing what the farm has to offer for the entire 30 weeks is part of the fun.
If you are unsure that the CSA is right for you, or if the full 30 week commitment is too expensive to pay in at one time, you can sign up for our 4-Box Deposit/Weekly Payment Plan. You will pay for 4 boxes of CSA deliveries when you sign-up, then every week afterward will be automatically charged $22 per box, or you may request your membership be canceled without any additional charge. We cannot refund your initial payment of $92 which covers the cost of the 4-box trial period.
We also offer a biweekly box pick-up plan. This is available for the full season and also for the 4-Box Deposit/Weekly Payment Plan. For the 4-Box Deposit Plan, you pay for the first 8 weeks (4 boxes every-other-week), and after that point will be automatically charged $22 every-other-week with the box's delivery.
Can I cancel my membership?
As a small farm, we rely upon our CSA members’ financial commitment for the entire 30 weeks. If you are unsure that a full-season commitment is right for you, we suggest you take advantage of our 4-Week Deposit/Weekly Payment Plan (see above). If you are signed up for a full 30-week membership and are greatly dissatisfied with our service you may request a cancellation to your membership and we will refund you for the remaining weeks.
Is there any sort of deadline during the week for placing orders, canceling orders, placing boxes on hold, etc?
Yes! The deadline for any sort of box order or hold, and add-on orders is 9pm on Saturday for the following week. This is set in place so that we not only have time to process the payment, but also to give time to Blue House Farm and neighboring farms to plan for the orders. Any orders taking place after Saturday at 9pm will be delivered the week following next.
What are box and cash credits?
A box credit is credit for a box delivery. When you sign up for a full season, you receive 30 box credits in your account, which means you have paid for 30 weeks of box deliveries. Each week that you receive a box, we subtract one box credit from your account. When you place a box on hold, your box credits do not decrease.
Cash credit is money in your account that you can use to purchase boxes or add-on items. You can see how much money you have by going into your account online and seeing your Cash Account Balance. If you would like to convert your box credit into cash credit to be used for future deliveries or add-on orders, you may do so upon request.
If you have extra box or cash credit in your account at the end of the season, you can use these credits towards next year’s CSA subscription.
What if I am going on vacation or otherwise cannot pick up my box?
We would prefer if you found a friend or family member to pick-up the box for you. This is a great way to introduce new people to our program, and a chance for you to share some beautiful, local produce with them.
You may also log in to your account and choose not to have a box delivered for those days. This must be done by 9pm on Saturday for the following week. If you request to put a box on hold, your delivery count will not drop and you will keep that box credit in your account.
I forgot to pick up my box during my scheduled pickup time! Can I still somehow get it?
It is the responsibility of the CSA member to pick up their box during the designated time period. If a member is unable to do so, it is their responsibility to entitle a friend to do so (no need to contact us, but please give your friend instructions on pick-up procedures.) If a box is not picked up on the designated day, during the designated time frame, it will be donated at the discretion of the site host. Blue House Farm is not responsible for missing boxes after the designated pick-up time. Consider the pick-up times firm. In respect for the site host, we ask that members do not show up early or late.